Shipping Information
Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available in a week. You will receive an email notification as soon as the product ships. As a reminder, your credit card will not be charged until your order has been shipped. If you use a third-party payment or billing provider (e.g., PayPal), you may be charged before your order ships pursuant to their terms and conditions.
Unfortunately, you cannot change your shipping address after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system. If your package is not successfully delivered, it will be returned to the warehouse and a credit will be made to your account.
Unfortunately, you cannot change your shipment method after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system.
Shipment confirmation emails with tracking numbers are sent the business day after your order ships.
Delivery costs are calculated and displayed after you have entered your shipping information on the checkout page.
Order Information
We accept American Express, Discover, MasterCard, and Visa credit/debit cards, as well as PayPal.
Please contact your bank or credit card company to confirm the billing address listed on your account. Make sure you are entering this address on your order exactly as they have it listed.
There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit. A credit card computer, either on our end or your bank’s end, may have encountered a machine error or your billing information may not have been accepted. If you are experiencing issues with submitting an order, please contact us.
You can view your order status by looking it up here.
Click here to look up your order and print a copy of your invoice.
If you need it, please contact us and we will give you a discount for bulk purchases.
A shipping notification with tracking details will be sent via email after your order has shipped. You will receive multiple email acknowledgements if your order results in more than one shipment.